Frequently Asked Questions

A standby generator provides an automatic, seamless transfer of power to your home during an outage, ensuring your essential appliances, like HVAC systems, sump pumps, and refrigerators, continue to run. Unlike portable units, a residential generator installation is a permanent, professionally installed solution that turns on automatically within seconds of a power outage, giving you peace of mind and protection from interruptions caused by storms or grid failures. Our experienced team handles everything from selecting the right size to the final setup, ensuring a safe and efficient system for your property.

Our generator technician begins with a comprehensive inspection and diagnostic process. We check the fuel system, electrical connections, and engine to pinpoint the root cause of the issue. Whether it’s a battery problem, a faulty sensor, or an engine component failure, our technicians use specialized tools and their extensive knowledge to accurately identify the problem. We provide a detailed assessment and a clear plan of action to restore your generator to optimal working condition.

A generator tune-up is a specific part of a broader generator maintenance service. A tune-up typically involves replacing spark plugs, air filters, and oil to ensure the engine runs smoothly and efficiently. General maintenance, however, includes a more extensive checklist, such as inspecting the transfer switch, checking all electrical connections, and testing the generator under load. Think of a tune-up as a routine service for the engine, while general maintenance is a full-system check to ensure every component is functioning correctly.

Absolutely. A dead or weak battery is one of the most common reasons a generator fails to start. Our generator repair company can perform a thorough test of your existing battery and provide a professional generator battery replacement if needed. We use high-quality batteries designed for the specific demands of standby generators, ensuring reliable starts when you need them most.

A propane generator installation involves several critical steps. First, our team assesses your property to determine the best location for the unit, considering factors like proximity to the fuel source and proper ventilation. We then prepare the site, install the concrete pad, and connect the generator to your home’s electrical system via an automatic transfer switch. Finally, we handle the gas line connection and perform a full test of the system to ensure it operates flawlessly, meeting all local safety codes.

If you hear any strange noises coming from your generator, it’s a clear sign that something is wrong. Do not ignore it. It could be an indication of a loose belt, a failing bearing, or an issue with the engine itself. We recommend shutting down the unit immediately and contacting a qualified generator repair company to perform a diagnostic and prevent more significant damage.

Consistent generator preventive maintenance is the key to a long-lasting and reliable generator. Regular service, which includes oil and filter changes, system checks, and load testing, helps prevent component wear and tear. By addressing minor issues before they become major problems, we can significantly extend the operational life of your generator and ensure it’s ready to perform when a power outage occurs.

A standby generator offers a hands-free, automated solution for power outages, eliminating the need for manual setup or refueling during a storm. With a standby generator installation, the unit is permanently connected to your home’s electrical system, automatically detecting a power outage and restoring electricity within seconds. This ensures a seamless transition and provides consistent power to your entire home, offering unmatched peace of mind and convenience compared to other backup power methods.

Our electrical maintenance services are designed to keep your entire generator system in top condition. This includes inspecting all wiring and connections, checking the transfer switch, and ensuring the unit’s control panel and sensors are functioning properly. These comprehensive checks help identify potential electrical faults that could compromise the generator’s performance.

Yes, we are a trusted generator maintenance company and are authorized to perform warranty service on many major generator brands, including Generac. Our technicians are factory-trained and can handle a wide range of warranty-covered repairs and services, ensuring your unit is serviced correctly and the warranty remains intact.

A professional gas generator installation ensures the unit is sized correctly for your home’s power needs and is installed in compliance with all local and national electrical and gas codes. Improper installation can be extremely dangerous, leading to gas leaks or electrical hazards. Our experienced team handles the entire process safely and efficiently, giving you confidence in your system’s reliability.

For most residential standby generators, we recommend generator servicing and maintenance annually. This ensures the unit is in peak condition and ready for the next power outage. For generators that are used more frequently or in more demanding conditions, a bi-annual service might be beneficial to ensure long-term reliability.

A generator tune up is a fundamental part of keeping your system running efficiently. This service typically involves an oil change, replacement of the oil filter, a new air filter, and new spark plugs. We also check and adjust the valve clearance if necessary and perform a general inspection of the engine and fuel system to ensure everything is operating at peak performance.

Yes, a load test is a critical component of our comprehensive generator service and maintenance. A load test simulates a power outage, forcing the generator to run and carry a specific electrical load. This allows us to confirm that the unit is capable of handling your home’s power needs and that the automatic transfer switch is functioning correctly. It’s the best way to verify your system’s readiness.

As a professional generator installation company, we first perform a thorough load calculation to determine the exact power requirements of your home. This ensures we recommend a generator that is correctly sized to power all of your essential appliances and systems. We then handle the entire installation process from start to finish, including all electrical and gas connections, ensuring a seamless and reliable backup power solution for your home.